About Us

"About our Credit Union"

Credit Unions in Britain

Credit Unions are financial services businesses owned and run by their members to provide them with:

• easy ways to save;
• access to low-cost, affordable loans;
• fair and straightforward bank accounts; and
• a range of other useful services to help them manage their money wisely.

In Britain credit unions are registered with the Financial Services Authority and aim to support local communities by opening up access to user-friendly financial services to everyone who wishes to benefit from them. They are part of a worldwide Movement of 42,705 credit unions serving 157 million members in 92 different countries.

Download What is a Credit Union? (164.9kb)

Hull and East Yorkshire Credit Union (HEYCU)

Formed by a dedicated group of volunteers in 1999, HEYCU’s mission is to give everyone who lives or works in East Yorkshire (including the City of Hull) access to a range of affordable, excellent value financial services.

We will achieve this by creating a sustainable co-operative business which:

• is locally run by and for its members;
• shares out its surplus with its members;
• aims to keep money within the local economy; and
• works for local people and helps to build the capacity of their communities.

HEYCU is one of 450 Credit Unions in the United Kingdom, and is affiliated to the Association of British Credit Unions (ABCUL). We are registered under the Data Protection Act and a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. You can check our registration with the Financial Services Authority at www.fsa.gov.uk/register

If you live or work in any part of East Yorkshire, including the following towns, you can join us and we will help you to manage your money wisely:

• Kingston upon Hull
• Beverley
• Bridlington
• Driffield
• Goole
• Hornsea
• Withernsea
• Hedon
• Pocklington
• Market Weighton
• Cottingham
• Hessle
• Anlaby / Willerby / Kirk Ella
• Brough

If you work for one of these employers you can make your savings and loan payments by direct deduction from your pay - a simple and painless way to benefit from Credit Union membership:

• Hull City Council
• East Riding of Yorkshire Council
• Humber Bridge Board
• Hull College
• Bishop Burton College
• East Riding College
• TENYAS (Ambulance Service)
• Goodwin Development Trust
• Humberside Probation Service
• Hull CityVision
• Connexions
• Sanctuary Housing Association
• Avocet
• Pickering & Ferens Homes

In May 2010 we had 6,990 active adult members, 549 First Savers and were looking after members’ savings of over £4.1 million. Since we began in 1999, we have helped our members by paying out more than 17,000 low-cost loans to the value of over £13 million.   And we reckon we’ve saved them £5 million in interest charges they would otherwise have paid to doorstep firms and other high cost lenders.

We aim to give a friendly, efficient, caring and confidential service. In fact, our Members Surveys consistently show us achieving scores of 95% + for our standards of customer care.

We hope you never have reason to complain about us. But if you are dissatisfied with anything we do, please let us know and we’ll do our best to put things right. To obtain a copy of our Complaints Procedure please contact us on 01482 778753.

Download Internal Complaints procedure (113.5kb)

HULL AND EAST YORKSHIRE CREDIT UNION

POLICY STATEMENT ON TREATING CUSTOMERS FAIRLY

  Our Members

 Our members are at the heart of our strategy.  Our mission is to provide them with excellent value products and services, delivered in a friendly and efficient way.

 We are committed to ensuring that our members, volunteers and employees want to participate in our products and services and recommend us to their families, friends and colleagues.

 We treat our members fairly and deliver high quality products and services throughout their relationship with us.

 Our Products and Services

 We strive to:

·        produce clear and easily understood product information and avoid any hidden conditions and complex technical definitions;

·        ensure our members are fully aware of the terms and conditions of a product or service before they sign up to it;

·        actively seek feedback, listen to our members needs, understand what is important to them, and aim to improve our services accordingly;

·        keep our members informed about new products and updates to existing ones through a clear communications policy.

 Our Employees and Volunteers

 Our employees and volunteers are central to delivering a positive member experience and treating members fairly.  They know that our reputation and success depend on member satisfaction and our culture is to encourage and support them through training and leading by example.

 The Board of Directors

September 2007

WORLD COUNCIL OF CREDIT UNIONS' PROJECT

Since our tenth anniversary year, we have been asking our members to donate their small change in order to make a big difference to the lives of children in Africa. 

Our first project has been to provide school uniforms for the kindergarten class at Mago Primary School in Bondo, Kenya.  Thanks to the generosity of HEYCU members we have already sent almost £250, which allowed at least 40 uniforms to be provided.

Mago School is in a very poor area of Bondo with an AIDS orphan rate of about 30%. Many of the younger children do not have uniforms and often arrive at school with very worn, out of shape or even torn, clothing. Uniforms give the children a sense of identity and belonging. They do a lot to improve the children's self image, which helps them to learn better.

The children of Mago School, staff of the World Council of Credit Unions' Kenya Project and the international credit union family thanks all donors for their support of the global community.

If you would like to support this project, ask the Credit Union staff to pay your donation into Charity Share Account 999997.

For more details visite www.woccu.org or email vbreunig@woccu.org

Download the Annual Reports:

Download Annual Report 2009 (353kb)

Download Annual Report 2008 (264kb)

Download Annual Report 2007 (158.5kb)

Download Annual Report 2006 (156.5kb)

Additional Documents:

Download Volunteer Leaflet (906.5kb)