Employment Vacancy

Thursday 06th Jan, 2022

Member Services Assistant (Hull)



Could you be the person we are looking for?

Are you:

  • looking for a fresh challenge?
  • passionate about your local community?
  • interested in making a real difference to people’s lives?


HEY Credit Union is a member-owned co-operative that provides fair and affordable financial services for local people.  Established in 1999, we help our members to become better off by providing safe savings and sensible credit options that improve their financial well-being.

We’re expanding in Hull city centre.   Would you like to join our friendly and helpful team, who thrive on making a difference for people by treating them as individuals and supporting them to manage money wisely?

One of the UK’s leading credit unions, we are an accredited Living Wage Employer and offer an attractive package of colleague benefits.


The Role

We are looking for a Member Services Assistant for our Hull city centre branch.   It’s a full-time role, for up to 35 hours a week.


Reporting to our Branch Co-ordinator, you’ll be a valued member of our team and the face of HEY Credit Union for our member-customers.   You’ll be supported and trained to develop your skills and knowledge and deliver outstanding service to the people we serve:

  • Responding to enquiries and transactions in person, by phone and using our online channels;
  • Enrolling new members, and identifying their needs;
  • Assisting with members’ loan applications and issuing loans;
  • Progressing opportunities to develop our business and work with our community partners.


About You

You’ll be a reliable, well-organised person with:

  • Proven customer service experience
  • Superb communication and interpersonal skills
  • A focus on solutions and results, working collaboratively with colleagues
  • Computer literacy with accuracy and attention to detail
  • Enthusiasm and a pro-active approach to work
  • Strong desire and ability to learn new things

Although not essential, experience within a financial services organisation would be an advantage.


The Rewards

We offer a competitive salary, pension scheme, enhanced holidays and sick pay subject to qualifying criteria, Employee Assistance Programme (independent support and health cashback benefits) and save-as –you-earn scheme.


Job Description

Person Specification


To apply, please send a CV (2 pages max) and covering letter explaining why you are the right person to jobs@hullandeycu.co.uk

Closing date for applications – 31 January 2022

Share This Story

Next Post: AGM Summary Report 2021
© Hull & East Yorkshire Credit Union | Registered under the Credit Union Act 1979 and the Co-operative and Community Benefit Societies Act 2014. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our FRN is 213620.