Work With Us

HEY Credit Union is a successful expanding member-owned organisation dedicated to providing quality financial services to our 15,000+ members. We are keen to recruit people who share our values and would enjoy serving their community while helping to grow the worldwide credit union movement.

Employment Vacancies

Member Services Assistant

Location:      Hull Central
Hours:           Up to 35 hours per week (normally Mon-Fri) 

Are you:

  • looking for a fresh challenge?
  • passionate about your local community?
  • interested in making a real difference to people’s lives?

HEY Credit Union is a member-owned co-operative that provides fair and affordable financial services for local people.  Established in 1999, we help our members to become better off by providing safe savings and sensible credit options that improve their financial well-being.

We’re expanding in Hull city centre.   Would you like to join our friendly and helpful team, who thrive on making a difference for people by treating them as individuals and supporting them to manage money wisely?

One of the UK’s leading credit unions, we are an accredited Living Wage Employer and offer an attractive package of colleague benefits.

The Role

We are looking for a Member Services Assistant for our Hull city centre branch.   It’s a full-time role, for up to 35 hours a week.

Reporting to our Branch Co-ordinator, you’ll be a valued member of our team and the face of HEY Credit Union for our member-customers.   You’ll be supported and trained to develop your skills and knowledge and deliver outstanding service to the people we serve:

  • Responding to enquiries and transactions in person, by phone and using our online channels;
  • Enrolling new members, and identifying their needs;
  • Assisting with members’ loan applications and issuing loans;
  • Progressing opportunities to develop our business and work with our community partners.

About You

You’ll be a reliable, well-organised person with:

  • Proven customer service experience
  • Superb communication and interpersonal skills
  • A focus on solutions and results, working collaboratively with colleagues
  • Computer literacy with accuracy and attention to detail
  • Enthusiasm and a pro-active approach to work
  • Strong desire and ability to learn new things

Although not essential, experience within a financial services organisation would be an advantage.

The Rewards

We offer a competitive salary, pension scheme, enhanced holidays and sick pay subject to qualifying criteria, Employee Assistance Programme (independent support and health cashback benefits) and save-as –you-earn scheme.

Job Description

Person Specification


To apply, please send a CV (2 pages max) and covering letter explaining why you are the right person to

Closing date for applications – 31 January 2022



Nominations for 2021-22 are now closed.

Volunteering Opportunities

If you're interested in any of the volunteering opportunities below, and would like an informal chat about possibilities, please contact us on 01482 778 753 or email

Volunteer with us at Withernsea

We are keen to recruit extra volunteers to help us expand and serve more people in Withernsea.   Joining our friendly team there would be a great way to learn new skills, meet new people and make a big difference to your community. The time commitment is up to you – whatever you can manage on a regular basis will be appreciated.

We are working in partnership with Withernsea Big Local to make Withernsea a Credit Union Town – one that says NO to high cost credit but YES to affordable, responsible saving and borrowing.   Could you help us?

Pennies 2 Pounds School Banks

We are working on an exciting project to establish school banks in the primary schools around our region.

Would you like to help the next generation to catch the savings habit early in life and develop a healthy attitude to looking after money?

We need volunteers to go into schools once a week to help record deposits, enrol pupils in the Pennies 2 Pounds clubs and promote the scheme. Training will be provided that could lead to an accredited award.

Local Members Groups

As owners of this business, you are our future!

Do you want to promote your Credit Union and recruit new members? Or have some good ideas to help us develop?

If so, you could volunteer for one of our Local Members' Groups.

We currently have the following Groups up and running and meeting dates are available from the branch:

  • East Yorkshire (Driffield)
  • South Holderness (Withernsea)
  • Goole & District (Goole).

If members would like to form a group in any other areas - we'd love to hear from you too!

Spread the word

We have a voluntary group of supporters called HEY Leaders who act as our local champions and help us to spread the Credit Union message. To become a HEY Leader, all you have to do is provide us with your e-mail address and we'll send you a monthly newsletter and any posters or leaflets that you may need. The time commitment can be as much or as little as you choose. Any help you can give will be much appreciated, and you'll be playing a vital role in growing The Fairer Alternative.

Becoming a Credit Union HEY Leader could help you:

  • gain new skills
  • access training opportunities
  • meet new people
  • make new friends
  • gain experience working in a financial services environment
  • enhance your career prospects


  • distributing leaflets around your neighbourhood
  • encouraging your family and friends to join
  • putting up posters and newsletters on notice boards at your place of work, church or local community centre
  • giving talks about the Credit Union to community groups
  • keeping a stock of Credit Union leaflets and forms handy to give to your colleagues and associates on request
  • being someone who can answer simple queries from members and prospective members, or put them in touch with Central Office.

© Hull & East Yorkshire Credit Union | Registered under the Credit Union Act 1979 and the Co-operative and Community Benefit Societies Act 2014. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our FRN is 213620.