About Us

Who are HEY Credit Union?  

  • Established 24 years ago (1999)
  • Over 17,000 Adult Members and 1,350 Junior Savers
  • £14.0 million in savings
  • Savings are protected by the FSCS
  • Loans are issued at competitive rates on a not-for-profit basis
  • A Member owned and Member run co-operative organisation



We are a not-for-profit financial co-operative providing fair and responsible savings and loans for:

  • the people of Hull, East Yorkshire, Northern Lincolnshire and the YO postcode area (whether employed or not);
  • the workforce of the Department for Work & Pensions, HICA Group and other selected employers anywhere in the UK (see common bond area list below).

If you live or work in our common bond area you are eligible to become one of our member-owners. 

Our aim is to support the financial well-being* of our member-owners by providing ethical, affordable services that they are happy to continue using and recommending to their family, friends, neighbours and work colleagues. We are here to help our members to afford their lives – not to make profit out of them.

Over 18,000 adult members and junior savers have already joined our “Credit Union family” and we are working hard to make them proud of our achievements as we create a forward-looking organisation that plans to be here to serve generations to come.

* Financlal well-being is about feeling secure and in control.  It's about making the most of your money day to day, dealing with the unexpected and being on track for a healthy future.  In short, being financially resilient, confident and empowered - Money and Pensions Service (MaPS).

What is a Credit Union?

For nearly 60 years credit unions in Britain have been providing their members with:

  • Safe and handy ways to save;
  • Access to responsible, affordable credit; and
  • A range of value for money financial services.

Credit unions are owned by their members – the people who use their services – and everything they do is for their benefit.

As co-operatives, we serve our members on a not-for-profit basis. Being owners, our members have a big say in the way we operate, and can vote to choose the directors who govern the organisation and make other important decisions. Each member's ideas and opinions are valued equally no matter how much or how little they have in savings.

It's a refreshing change from the big banks and other lending businesses who exist to make profits for their City shareholders and big bonuses for their managers.

Credit union members' savings provide a large pool of funds to lend to those members who wish to borrow. Interest on the members' loans (which – unlike many other lenders - is capped at an affordable rate, by law) pays the credit union's running costs and allows funds to be re-invested in further development. Any surplus funds are then paid back to the members as a dividend on their savings.

In a credit union, lending decisions are normally made by people, not computers. By carefully assessing each applicant's personal circumstances we focus on affordability and tailor the repayments to each member's situation.

Credit unions are passionate about encouraging young people to develop a savings habit from an early age, so that they enter adult life with a good attitude to money and become financially independent. We run school banks and events to support money life skills.

Credit Unions have been supporting their local communities in this way since 1964 and now provide safe savings, affordable loans and other financial products to over 2 million members in the United Kingdom, and care for £3 billion worth of assets on their behalf.

Across the world there are now 85,400 credit unions in 118 countries with over 274 million members. Find out more on the WOCCU website

Joining your credit union and being a loyal member through life is one of the best decisions you can make, for you and your money. Whenever you need to borrow, always give your credit union a chance to help. That way, you are helping your community as well as yourself.

© Hull & East Yorkshire Credit Union | Registered under the Credit Union Act 1979 and the Co-operative and Community Benefit Societies Act 2014. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our FRN is 213620.