Payroll Centre

  • Welcome
  • FAQ
  • Useful Documents
  • Offers
  • Mobile App Help

Welcome to your Payroll Centre

If you're one of our Payroll Deduction Scheme members, you've come to the right place. Bookmark this page for quick access when you need it.

  • Your questions answered
  • Useful documents to help you run your account
  • Find out about any exclusive offers

How can I withdraw my savings?

Bank Transfer

If you have registered for our Mobile App you can use it to send funds to a bank account that you have authorised us to use.

Or, telephone 01482 778753 (Mon - Fri 10-4) to request a transfer (You must have a standing authorisation set up to use this method. You can set this up by completing a form and returning it to us).

Complete and return a withdrawal form by:

- Post - to 38 Brook Street, Hull, HU2 8LA

- Email - with your scanned form to

- Fax - to 01482 229540.

- Dropping it off at a HEYCU branch.

Cash or cheque at a HEYCU branch:

- cash - different daily cash limits apply according to the size of branch

- cheque (from Hull Central branch or posted out to you) - A £5 charge per cheque applies.

When will the money appear in my bank?
If we receive your completed form or phone request before 2.30 pm Mon to Fri, the funds will normally appear in your designated bank account the same day.   Requests made on a weekend will be dealt with on Monday (unless a Bank Holiday).

When can I draw my Christmas Saver money?
Any time between 1 November and 24 December. Funds deposited after 1st November cannot normally be withdrawn until the following year's withdrawal period. As the purpose of this account is to save up for Christmas, we may charge you a £5 "early withdrawal fee" if you request a withdrawal outside the normal withdrawal period (ie after 24 December and before 1 November). If you request more than one early withdrawal your account will be closed and to reopen it you'd need to complete a new application form.

I've forgotten my password and/or PIN for the online access. What can I do?
On our Member Area Login page, click on the Lost your PIN/Password link. This will take you through to a Reminder form, which you need to complete and submit. You'll receive an email back with a reminder.
If you're still having trouble after trying this, it is best to contact us directly for further advice.

I've forgotten my Member Number / lost my Welcome pack. What can I do?
Please call us on 01482 778753 where we'll ask you some security details before giving you the information.

How can I change my payroll deduction?
Complete and return a payroll deduction order by:

- Post - to 38 Brook Street, Hull, HU2 8LA

- Email - with your scanned form to

- Fax - to 01482 229540.

- Dropping it off at a HEYCU branch

When will changes to my payroll deduction take affect?
Your payroll service should make the change from the first available opportunity. But remember, different payroll services have different "cut off dates" for payroll amendments, so depending on when you notify us, it could be up to two months before the change can take effect.

When can I apply for a CU Loan?
As soon as you become a member. Browse our selection of loans to see which one if the best for you.


If you can't find the answer to your question here or on the main site, please contact us

Flexi Credit

Payroll Members have access to our Flexi Credit before anyone else

It's a revolving credit account for those who've been with their employer over 12 months. Want to know more?


Great News! We now have a Mobile App that allows you to:

- Access your Credit Union account(s) 24/7

- Check your balances

- View a mini-statement

- Transfer money - minimum amount £10 - transfers are now by Faster Payments and if requested by 2.30 pm Mon to Fri will normally be in your bank account the same day. Please leave a balance of £1 in your Membership Account at all times.

- Amend personal details

- Request a statement of account

- Send an online enquiry

Download the App

Follow this link to download the App to your Smartphone.

When this opens you will be able to add to your Home screen.

You will then need to register for this facility. This is how:

On the App Home screen -


- Member Number
- Date of Birth
- Click Register (do not click Next Step)
- Complete all registration fields in the format shown (with no spaces)
- Create a memorable Passcode (minimum of 8 numbers – can be anything of your choice)
- Create a separate Withdrawal Password
- Please make sure that both your Passcode and Withdrawal Password are unique and memorable
- Click to agree to the Terms & Conditions
- Click Register



Mobile App



A selection of our products

Flexi Credit

Revolving Credit that you control.


Instant Access

Save seperately from your other accounts.


Credit Union Loan

Simple and competitive loans for our members.


Co-operative Energy

Working with Co-op Energy to lower your energy bills.


© Hull & East Yorkshire Credit Union | Registered under the Credit Union Act 1979 and the Co-operative and Community Benefit Societies Act 2014. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our FRN is 213620.