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  • FAQ

The Membership Account is a basic savings account that all members of the credit union receive when they join (aged 16+). It can be used as a savings account although some members choose not to use it in this way but as a gateway to access our other services.

  • Minimum balance of £1 to retain your membership / share in the Credit Union
  • Instant access to your savings
  • Withdrawals - by bank transfer, cash, cheque or transfers to other members
  • Deposits - by bank transfer, cash, cheque, Direct Debit, payroll deduction, or transfers from other members
  • Bonus Dividend - paid annually in December (2019 - 1.00%)

Step 1: Complete our online application form, or alternatively, download and print the membership form (or collect in branch)

Step 2: Provide two or three acceptable items of identification.

What happens next?

We will send you an email acknowledgement explaining the next steps. If you do not receive your email within two working days, please contact us by phone 01482 778 753.

Once you are a member, you will have access to the rest of our services.

Who can open a Membership Account?

Anyone within our common bond area over the age of 16.

How can I join?

Simply complete the Membership application form and provide at least two proofs of ID at the same time. Your Membership will commence from the date your first deposit is received.

Are there any fees on the account?

If a cheque is unpaid we reserve the right to debit your account with any charges that we incur.

Is there a maximum savings balance?

At present, we are limiting members to £68,000 in total savings.

Is there a minimum amount I must have in the account?

You must maintain a minimum balance of £1 in this account to retain membership and access to other services.

How can I deposit savings?

- by cash or cheque* at a branch

- by bank standing order,Direct Debit or direct transfer from your bank

- by payroll deduction (if your employer is a HEYCU payroll partner)

- direct from your State benefit

- at an East Riding of Yorkshire Council Customer Service Centre.

* If deposits are made by cheque, no withdrawal may be made against them until the funds have been cleared in the Credit Union’s bank account which usually takes 6 working days. 

Can I deposit bags of change into the account?

Yes. A maximum of 5 bags of change per day may be deposited. All change must be bagged correctly as we cannot accept mixed change.

Do any other deposits go through the account?

All deposits for the repayment of loans or for Budget Accounts (to pay for insurance services or other direct payments) will be deposited to your Membership Account and transferred to the loan or Budget Account on the due date.

How can I withdraw money?

If you have set up a standing facility (by providing us with your bank details in advance) you may request a withdrawal (minimum £10) by telephone, email or via the HEYCU Mobile App. Identity checks will be made.

In all other cases, a signed withdrawal request form must be posted, faxed or brought to the Credit Union. The form must be legible and the signature must correspond with that held on our records.

Withdrawals can be paid:

- Direct transfer to your designated bank account (if requested before 2.30 pm Mon to Fri, the funds will normally appear in your bank account the same day);

- Your first faster payment transfer each day is free. However all subsequent transfers that day are charged at £6.00 each.

- Cash, up to the daily limit for the branch (Hull Central £500; Bridlington and Goole £300; Scunthorpe £250; at other branches notice may be required);

- Cheque - a fee of £5 per cheque applies and all cheques are issued from Hull Central.

What interest or dividend is paid?

We pay a yearly dividend although the rate of dividend is not guaranteed.  The final dividend paid may vary and it is possible that no dividend is paid at all.

The dividend rate is determined by the Board of Directors and ratified by the members in Annual General Meeting (AGM).

Any dividend due will be paid to the account annually on the first working day after the AGM. Dividend will be based on the balances held in the account throughout the year to the 30 September prior to the AGM.

Do I have to pay tax on my dividends?

Dividends are paid gross so it is your responsibility to declare the income to the tax authorities if you are a taxpayer.

What happens if money is paid into my account by mistake?

If we are told a payment has been made into your account by mistake and we reasonably believe this to be the case, we may return the money. We will tell you if this happens and give you the chance to dispute the claim. If asked, we may share your relevant personal information with other banks, building societies and credit unions so that the payer can trace money paid to an incorrect account.

Do I need to make regular deposits to keep the account open?

If you make no transactions on your account for 12 months or more, the Credit Union may declare your account dormant in accordance with Credit Union Rule 30 to 34. No dividend will be paid on dormant accounts and, if you do not respond to our enquiry an annual administration fee of £5 may be deducted from your account balance.

Can I open two Membership Accounts?

No, that's not legally possible, but as a Member you can have up to two other Instant Access Accounts to save separately for different purposes.

How do I close my account?

Apply in writing, giving 30 days’ notice before the money can be paid out. If you close your account, you will not qualify for any dividends declared after the account is closed.

Note that we may also declare your account dormant if there are no transactions for 12 months or more.

Updated 3.2.2020.


© Hull & East Yorkshire Credit Union | Registered under the Credit Union Act 1979 and the Co-operative and Community Benefit Societies Act 2014. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our FRN is 213620.